Shipping and Delivery

At Smile Store, we understand the excitement of receiving your pet supplies promptly. To provide you with a seamless shopping experience, we've outlined our shipping and delivery policies below.

**1. Shipping Partners:

  • We've partnered with reputable carriers to ensure the safe and timely delivery of your orders. Our shipping partners may include, but are not limited to, well-known carriers such as UPS, FedEx, and DHL.

**2. Order Processing Time:

  • As we dropship products from Amazon, the processing time for your order may vary depending on the individual Amazon seller. Typically, orders are processed within 1-2 business days. Please note that this does not include weekends or holidays.

**3. Shipping Time:

  • Shipping times vary based on your location, the product's origin, and the shipping method selected during checkout. On average, you can expect your order to arrive within 3-7 business days after processing. International orders may take longer.

**4. Tracking Information:

  • Once your order is processed and shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your delivery in real-time.

**5. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, the shipping method chosen, and your delivery address. You can view the shipping costs during the checkout process before finalizing your purchase.

**6. Multiple Shipments:

  • To ensure you receive your items as quickly as possible, your order may be split into multiple shipments. In such cases, you will receive separate tracking information for each shipment.

**7. International Shipping:

  • We offer international shipping to select countries. International shipping times may vary, and additional customs fees or import taxes may apply. Customers are responsible for any such fees.

**8. Order Status and Support:

  • You can check the status of your order by logging into your Smile Store account. If you have any questions or concerns about your order, our customer support team is here to assist you. Contact us at [].

**9. Returns and Refunds:

  • For information on returns and refunds, please refer to our Return Policy page.

**10. Delays and Exceptions: - While we strive to meet the estimated delivery times, external factors such as weather conditions, customs clearance, and unforeseen circumstances may cause delays. We appreciate your understanding in such situations.

Thank you for choosing Smile Store for your pet supply needs. If you have any further questions or require assistance, please don't hesitate to contact us at []. Your satisfaction is our priority, and we're dedicated to making sure your pets receive their goodies in a timely manner.